Insurance Complaints

My wife has had multiple blood panels along with other requested tests due to possible severe illness. She was advised that she will need to see a Rheumatologist. It has taken over a month for the office to acquire a date for her to see a specialist. Now, my 2 year old has a severe cough and is unable to sleep. We called this morning and only to be advised that there is no room for her to been seen today.

This is the third office that has followed this new mindset of  ”when we are ready”.  We are at a loss as a family and cannot find a Doctor or staff that will work with illnesses as they occur. There is an overwhelming amount of patients at the Urgent Care due to this issue.  I would like to know why I have been advised that this does not happen when a person has a PPO plan?

I am considering my alternatives and trying to find a source of Management who can listen, learn and change the customer experience.

So, here are my questions:

Is this the solution?

Has this been addressed?

Are our voices heard?

Are we with the correct health care provider?

Does anyone care about customer service?

Who is managing the staff and why is the bar set so low?

This is truly sad and I feel for the elderly and infants. This is not the service that our family decided to pay for. This new way of doing business is spreading and is evident.

I will later submit what actions were taken by the health net company to begin a error correction process and attempt to keep more patients as I will transfer as soon as open enrollment allows!

Patient of: Linda Tran Md. La Mirada, CA Our 3rd transfer.

Submitted By: Michael Charles Warren

Location: La Mirada, Ca